1. Introduction

Iceberg SOS (“we”, “our”, “Service”) is an emergency alert application designed to help users notify trusted contacts and share critical information during emergency situations.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.

By using Iceberg SOS, you agree to this Privacy Policy.

2. Information We Collect

2.1 Account Information

When creating an account, we collect:

• full name
• A-Number (Alien Registration Number)
• email address
•  

This information is required to identify users and operate the Service.

2.2 Location Data

During an active SOS event, we collect:

• precise real-time location

Location data is used to generate emergency alerts and is:

• shared with selected contacts via a secure link
• updated periodically during an active SOS session
• stopped when the user manually ends SOS or after a defined period
  
  

Location is collected only during active SOS events.

2.3 Emergency Contacts

We collect only contacts that you manually add:

• name
• phone number or email address

We do NOT access or store your full device contact list.

2.4 Communication Data

When you use communication features, we may process:

• phone numbers of your selected emergency contacts
• message delivery status
  
  

Messages sent through the Service may include:

• a short alert notification
• a link to a secure webpage
  
  

This secure webpage may contain user-provided information such as:

• name
• A-Number
• timestamp
• current or recent location

We only use contact information that you manually provide.

2.5 Diagnostic and Technical Data

We collect limited technical information for stability and security, including:

• crash reports
• performance data
• system logs

Logs may include:

• user ID
• IP address
  
  

This data is used only for system reliability, security, and abuse prevention.

3. How We Use Your Information

We use your data strictly to:

• identify users during emergency situations
• generate and deliver SOS alerts
• create secure links containing emergency information
• share location data with selected contacts
• deliver messages on your behalf
• maintain platform security and prevent misuse
• improve application performance and stability

We do NOT sell personal data.

We do NOT use your data for advertising or behavioral tracking.

4. SMS Communication and Consent

By using communication features, you agree that Iceberg SOS may send messages to your selected emergency contacts on your behalf.

These messages are sent only when you manually:

• activate an SOS event, or
• perform a test alert
  
  

Messages typically contain a short alert and a link to a secure webpage with additional information.

You are responsible for ensuring that your emergency contacts have agreed to receive such messages.

The Service does not independently verify recipient consent.

Recipients may opt out of SMS messages at any time by replying STOP.

5. Data Sharing

We may share your data with:

• your selected emergency contacts (via secure links during SOS events)
• telecommunication providers (for message delivery)
• infrastructure providers (hosting, databases, diagnostics)
• Apple (for subscription processing)
  
  

We do NOT share personal data with advertisers or marketing platforms.

6. Data Storage and Security

• Data is stored on secure cloud infrastructure
• Sensitive data is accessible via secure links generated during SOS events
• Data is encrypted in transit and at rest
• Access is restricted to authorized personnel
  
  

We implement reasonable technical and organizational measures to protect your information.

7. Data Retention

Personal data is stored while your account is active.

You may delete your account at any time.

Upon deletion:

• personal data is permanently removed from active systems
• some technical logs may be temporarily retained for security and compliance purposes

8. Account Deletion

You can delete your account directly within the app at any time.

Account deletion permanently removes your personal data from our systems.

9. Subscriptions

Paid features are provided via Apple In-App Purchases.

Billing, cancellations, and refunds are handled by Apple.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• access your personal data
• request correction
• request deletio
• withdraw consent
  
  

You may exercise these rights by contacting us.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

We reserve the right to make changes without prior notice.

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact

support@icebergsos.com